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Tuesday, January 6, 2009

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Introducing the Insider

The Industry Defined

HUBZones: Anyone Can Play

Beyond Reproach: The Incumbent's Bind

Breaking Wave: Human Resources BPO

Cooperative Personnel Services: Differentiating Not a Problem

Adventures in Marketing

Policy & Regs: Can We Satisfy the Appetite for Cleared Personnel?

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Highlights from Previous Issues

Highlights from the October 2008 Issue of Government Services Insider

Posted on October 7

Note on distribution: In the typical month, subscribers can access the pdf of the complete new issue on this site in the first week of the month by using their user IDs and passwords to enter the Subscribers Only section of this Web site. Hardcopies typically reach subscribers one week later.

Financial Crisis Hitting Government Services Firms

It's already happening to some companies in the business. Here are five ways the financial crisis is making things tougher for federal contractors. Even with the passage of the bailout legislation on October 3, these effects will continue to unfold. And the impacts will persist.

Treasury Bailout Contract Support Not for the Usual Suspects

By our count, Treasury has to have its bailout program up no later than November 18. We take a look at the requirements and the extent to which the usual suspects in the government services industry can fit them. For a change, conflicts of interest won't cloud most of the usual suspects, but the expertise requirements are more than a stretch for them. Familiar government services contractors won't get a piece of this action, for the most part, but financial institutions with conflicts that need to be rigorously mitigated will run the show.

Bad Requirements Pave the Road to Failure

Bad contract requirements cannot only ruin your contract, but also your reputation, according to Alan Chvotkin. Depressingly, but with sincerity and expertise, he cites no real progress in strengthening the clarity and quality of requirements over the years. That's bad, because missing or defective requirements are the largest source of contract problems; mere contracting "process" issues pale in significance. Chvotkin suggests how to cope.

Avoiding Organizational Conflicts of Interest

We view organizational conflicts of interest as an irreversible challenge for government services firms. Government scrutiny and restrictions will only increase. At the same time, the permutations of OCI seem to be limitless, and worse yet, still shaped in part by the eye and mind of the beholder, not just the rules. We present five ways to stay out of trouble.

IRS Insourcing Sends Clear Message

Without having to do a cost comparison, IRS acted to terminate a $103 million contract with IAP Worldwide Services and bring tax file management work in house. The company says it does not know why it was terminated, but staffing the contract has been a visible problem since its inception. The circumstances may make it impossible to ever know the relative costs of government performance, but the politics are clear. Contractors should take this as a sign that the government is moving to make contractors more accountable.

Defense Authorization Bill Brings More Regulation

The FY2009 bill that went to the White House on September 27 contained a number of regulations that have been brandished by Congress for almost two years. One mandates a governmentwide rule that three actual offers be obtained for almost any task-order solicited under GSA schedules, GWACS and other kinds of contracts. Another calls for implementation of the "contractor misconduct" database that industry has fought for some plausible reasons.

USIS Crosses Inherently Governmental Lines

US Investigations Services, Inc. is one of the dominant players in background investigations and other security work. It knows a criminal investigation when it sees one. Then why has it agreed to do such work for the State Department, which is struggling to investigate actions by its security contractors in Iraq in the wake of the alleged Blackwater massacre of civilians in September 2007?